Imagine capturing significant cost savings while increasing employee productivity and enhancing corporate culture. That’s Enterprise UX.
Enterprise User Experience (EUX) is user-focused experience design and optimization of enterprise systems, internal tools, and software used by your employees. EUX can enhance the experience of productivity tools used throughout your organization, such as:
- Network operation systems
- HR portals
- Inventory tracking systems
- Content management systems
- Intranet sites
- Proprietary enterprise software
- And more…
“Simplicity is the ultimate form of sophistication”
THE JOURNEY TO GREAT ENTERPRISE APPLICATION USER EXPERIENCE IS CHALLENGING AND FULL OF OBSTACLES.
Radiant provides a roadmap for eliminating user experience obstacles and maximizing the value of your IT portfolio.
“CLUTTER IS A FAILURE OF DESIGN, NOT AN ATTRIBUTE OF INFORMATION”
In knowledge-based work, an efficient, usable and delightful human-computer user interface yields a more productive workforce and benefits both the bottom line and employee morale.
Enterprise applications present unique challenges to user experience design. The “consumerization of IT” means that user expectations, informed by their experiences with commercial mobile and web apps, are very high. However, resources to meet those expectations are limited, and user experience design is often deprioritized.
Learn how we executed an EUX program for the Network Operations Center for a large telecom.
Processes, domain terminology, and application stacks are typically very complex and industry-specific. Meanwhile, enterprise user experience designers must manage large and varied stakeholder groups, with conflicting perspectives and priorities.
Radiant has developed a research-driven EUX methodology to navigate these challenges. We eliminate barriers, advocate for the user, and develop solutions with iterative, data-driven decision-making.
HOW WE DO IT
We apply user-centered design practices within the enterprise to increase user productivity, acceptance, and satisfaction.
The Radiant methodology provides a roadmap for eliminating obstacles to good user experience and realizing the maximum benefits from your enterprise software.
Our methodology, Continuous Adaptive Planning and Design (CAPD), emphasizes the delivery of continuous work product, and incorporates continuous feedback.
Continuous Adaptive Planning and Design is an Agile approach that harness all stakeholder perspectives, embraces change and reduces risk.
While the road to platform optimization is challenging, the goals are simple. True return on investment will be realized when the user experience achieves the following qualities.
Adaptive
Aware of the user’s goals by bending the technology to the user; rather than visa versa.
Intuitive
Focuses on the task not the process by matching the user’s mental and conceptual models.
Efficient
Reducing the user’s cognitive load, by making it straightforward and fast.
Contextual
Account for the users beyond the interface
