[Webinar] Avoid the Hype Cycle and deploy AR at scale

https://youtu.be/6wvVhKyvdjU

 

In partnership with Scope AR, Radiant presents: "Avoid the Hype Cycle and deploy AR at scale." In this webinar, co-founder of Scope AR presents a novel approach to the Hype Cycle, observing at each point that very early on, much like the technology’s journey through the Hype Cycle, the customer themself goes through a similar cycle as well. Follow the customer journey through the technology trigger, the peak of inflated expectations, the trough of disillusionment, the slope of enlightenment, and the plateau of productivity. Then, demonstrate how to avoid the "Hype Cycle" and gain productivity in deploying AR at scale. Our partner, Scope AR, created the software, and our company, Radiant, handles the custom content development for our clients. Connect with us to know more about using AR with learning and training programs.

Radiant Helps a Supermajor Increase the Quality of Learning Outcomes While Decreasing the Costs

An oil and gas supermajor engaged Radiant to provide ongoing support for analysis, instructional design, and development for global learning initiatives.

To increase efficiency in a challenging market for oil and gas companies, “a large integrated oil company required a vendor that provided a broad range of services with the ability to rapidly assess the needs of stakeholders and subject matter experts (SMEs) and deliver effective educational programs.”

The Global Training Department is responsible for all the technical training that its employees receive at all its business units worldwide. Its purview of responsibility covers such diverse areas as employee health and safety, facility maintenance, and complex geosciences.

The oil and gas company sought assistance from Radiant’s Learning & Organizational Change team to close the gaps in its ability to respond to global training needs created by reducing its staff. Radiant selected vital personnel to work as part of the instructional systems design team. This team continues to partner with our customers to create all manner of educational interventions.

OUR SOLUTION

Radiant provides this Fortune 20 company the ability to scale quickly to meet current needs while maintaining the continuity of experience necessary to build learning solutions around the highly technical subject matter efficiently.

Depending on the number of distinct interventions that are part of a given program, Radiant employs either the traditional ADDIE model or a hybrid of the SAM (successive approximation model) and layers of necessity models.

Typical engagements require services across the full project lifecycle, from analysis to delivery. Projects usually require Radiant to field multi-disciplined teams consisting of project managers, instructional designers, multimedia designers, and video production specialists. Radiant also embeds personnel directly into project teams when analysis indicates that doing so will represent a more efficient use of client resources.

RESULTS

Radiant is working with the client to focus on distance learning to reduce travel required by its employees. Radiant’s instructional designers’ design fit-for-purpose solutions focused on getting the solution into employees’ hands and then iterating based on learner feedback and objective evaluation. While traditional in-person ILT remains a large component of their offerings, with Radiant’s assistance, the company moves towards offering learners more pull educational options instead of the conventional push model. Virtual ILT, just-in-time learning options, and video-mediated self-education have all been a recent focus of these initiatives.

Working with Radiant has:

  • Dramatically lowered training-related travel expenses
  • Provided greater and more frequent reach; serve more learners globally
  • Achieved higher learner satisfaction reported from greater access and the ability to self-pace
  • Delivered learning solutions more efficiently, allowing for a more significant number of completed initiatives every year
  • Greater versatility, having a scalable team experienced with oil and gas subject matter resulted in lower costs for the client and led to Radiant becoming the primary vendor for all of their technical training needs

SOME KEY TECHNOLOGIES USED

  • PHP
  • HTML5
  • CSS3
  • JQuery
  • JavaScript
  • Bootstrap
  • Less
  • Adobe Creative Cloud
  • Articulate Storyline
  • Adobe Captive
  • SCORM
  • xAPI
  • WebEx Training Center

 

 

 


Software Development and Maintenance for a Large Telecom Client

CLIENT CHALLENGE

A large telecom client has a huge challenge managing data and provisioning services with a high level of quality and reliability. As a result, their IT needs a variety of applications and systems to manage the company's customers and its rapidly changing needs for rapid and reliable provisioning.

Along with various peers, Radiant was tasked with creating a complex data system and business support systems.

OUR SOLUTION

Using Agile/RUP Methodologies and ITL and ISO 9001 processes, Radiant has created numerous software systems and operations systems that successfully address the large telecom client IT needs. Radiant maintains data communications and business support systems that include; voice portals, call management applications, Computer Telephony Integration (CTI), and Contact Intelligence Services (CIS). These systems have a variety of unique features that are incredibly useful for their IT.

RESULTS

Radiant provided effective and impactful software development support, followed by the successful deployment of systems with on-going operational support for their IT.

SOME KEY TECHNOLOGIES USED

  • Java/J2EE
  • Spring
  • RMI
  • JWS
  • JAXP
  • JDBC/JPI
  • Hibernate
  • JSP/JSF/Jquery
  • Oracle/Sybase/MySQL
  • MS SQL
  • HTML
  • XML
  • Unix

 


Quit4Health

CLIENT CHALLENGE

Quitting smoking is notoriously difficult; it takes the average smoker at least fourteen attempts to quit successfully. This project aims to translate and update an evidence-based interactive smoking cessation website to mobile platforms.

OUR SOLUTION

Radiant employed iterative, research-driven user experience design processes to produce a compelling, theory-driven program. End-user stakeholders were involved throughout development.

RESULTS

In an evaluation of technology acceptance, AppSPIRE was rated as appealing, easy-to-use, relevant and motivating by a cohort of college students. An evaluation of cessation outcomes is pending.


User Experience Can Quickly Drive Digital Transformation

Radiant accelerated Verizon’s Enterprise Transformation with an evidence-based User Experience (UX) project that simplified the user experience for over 10,000 workers in the Network Systems Engineering group.

This project, Network Single Pane of glass (nSPOG), garnered our Verizon customer a prestigious Digital Edge 50 award, which honors 50 organizations for executing digital transformation initiatives with significant, measurable business impact.

Radiant worked with our client to prioritize user experience, identify user interface and workflow inefficiencies that, if addressed, would increase productivity and yield significant cost savings.

Verizon’s Network Systems Engineering ecosystem consisted of +20 applications used by over 10,000 employees to provide services worldwide.

Daily tasks were arduous and cumbersome. End users juggled work between disparate applications, each having a unique user interface (UI) and user experience (UX.) Workflows cut across multiple applications, requiring users to ‘swivel chair’ between interfaces constantly. The cognitive load was overwhelming. Carrying out even simple tasks was inefficient for users.

Observations

  • The dissonance between what users claim they need and what business feels they truly need (e.g., users will say they need “all the fields”)
  • Extensive usability barriers around locating relevant units of information
  • Spatial inefficiencies throughout UI
  • Often the little distinction between passive information display components and available interactive controls

Preliminary Conclusions

  • Needed: Extremely economical interface layout that maximizes usable screen real estate
  • Needed: Novel approach to field retrieval and search
  • Needed: Standardization of field display and formatting
  • Needed: Standardization of selection/autocomplete behaviors where common taxonomies of information are in use (e.g., cable inventory numbers in Maria’s demo)
  • Needed: Mechanisms to clearly surface task controls, distinguished from info display

OUR SOLUTION

Radiant implemented an evidence-based program focused on our guiding principles for next-generation user experience.

Our approach focused on increasing system consistency, predictability, and learnability. Our solution guided users through tasks with the minimum number of steps, streamlining work, and automating unnecessary manual processes. Through iterative, user-focused design, we developed a single unified interface that is:

ADAPTIVE: Bend the technology to the user; rather than vice versa
CONTEXTUAL: Account for the user beyond the interface
INTUITIVE: Focus on the task, not the process
EFFICIENT: Reduce the user’s cognitive load
ANTICIPATORY: Understand the user’s needs before they emerge

In partnership with our customer, we developed several innovative features that improved UX, such as:

  • Guided navigation to lead users through workflows without overwhelming them with information
  • Predictive analytics to surface status and risk information that supports decision-making
  • Intelligent search to return relevant information more quickly and efficiently
  • Location sensing mobile features that link workers with relevant data based on their position in time and space
  • Interactive AI chat to retrieve information and feedback in a conversational way
  • Process automation to eliminate repetitive, error-prone manual work
  • Communication tools to improve cross-team collaboration

These features are enabled by integrating with leading-edge technologies like SOLR, RPA Automation Anywhere, IBM Clickstream Analytics, and Machine Learning. These support web-standard technologies such as HTML5, CSS2, and AngularJS.

RESULTS

The results of the project are compelling. With a completely unified and thoroughly transformed user experience, nSPOG has provided measurable improvements for the users: increased satisfaction, efficiency, and reduced errors, clicks, screens, and chair swivels.

With a completely unified and thoroughly transformed user experience, the “Network Single Pane of Glass” has provided measurable results for our customer’s business and users.

Clickstream analytics and usability studies have identified:

Up to 60% reduction in the time to perform a typical task80% reduction in chair-swivels50% reduction in clicks to complete a task50% reduction in screens visited to complete a task.

How can Radiant help your organization achieve next-generation user experience? Contact us today.


Quality Assurance and Testing Services

CLIENT CHALLENGE

USCIS, through the Office of Transformation Coordination (OTC), is in the midst of global, web-based technologies and IT support that gives direct, secure access to USCIS services by applications and petitioners.

To deal with such a monumental change, Radiant was tasked with providing systems assurance and technical services to implement solutions that support USCIS’s mission.

OUR SOLUTION

With a 5 year $4 million contract, Radiant provides numerous services to the USCIS' mission. This includes; facilitating and assessing cross-functional program-wide compliance with standards, maintaining evidence to prove independent verification of implemented processes, ensuring methodologies and product functionality meets mission requirements and providing project information. Radiant also has system assurance activities that include oversight on agile methodology and SW work products, including the sprint plans, architecture, and software design/code.

RESULTS

Radiant is successfully implementing complex technical and organizational techniques to assist with the USCIS' program.


Using Augmented Reality (AR) to Help Support a Product Launch

CLIENT CHALLENGE

A major oil and gas services company was looking to market a new oil field tool at the Offshore Technology Conference. The Azimuthal Lithodensity (ALD) tool is over17 feet long and weighed thousands of pounds. To showcase the actual tool at the conference would be a challenging and expensive task.

Having worked with the client for over ten years, they knew where to turn. Radiant crafted an Augmented Reality (AR) solution, developed and deployed it within 4 weeks for use at the conference.

OUR SOLUTION

Radiant quickly understood the goals and the unique challenges such as low or no internet connectivity in the exhibit hall, spatial constraints of the booth size, need for accurately projecting the ALD features such as size/scale, shortened development timeframe, and more.

We developed an AR app for use on iPads that was capable of working offline. The camera used a visual marker to launch the application’s content. Users could view the virtual ALD tool via a detailed 3D interactive model, gauge the scale, access vital documentation such as technical specs, manuals, and product presentation materials, including video files.

The UI was intuitive, and the functionality was simple enough for customers to interact with the AR app by themselves, or a sales professional was able to walk them through it. The application provided a mechanism to input customer names and contact information, stored in a file on the local drive until it could be uploaded later when there was a connection. The sales staff used the information as ‘warm’ lead data.

RESULTS

With an understanding of the challenges and drawing upon our highly skilled technical consultants, Radiant conceived and planned the solution. Considering the project variables, we delivered an augmented reality app that supported our client’s business development efforts within four weeks.

The application was very successful in engaging potential clients and gathering contact information for lead progression. Further, it helped showcase our client’s newly launched tool and generate awareness within the industry.

SOME KEY TECHNOLOGIES USED

  • Vuforia Engine
  • Unity 3D
  • Blender 3D

 


Change Management Program Creation and Implementation

CLIENT CHALLENGE

A global offshore drilling contractor wanted to launch a daily operational reporting system to replace a manual process that was deeply ingrained in the workforce.

The client engaged Radiant to help support the change management program with strategy, design, development, and deployment of eLearning courseware to train multiple roles on the new system’s workflow. This change affects over 3,500 employees deployed globally, offshore, in harsh, low-bandwidth environments.

Radiant assessed the incoming software, the employee user base, and the inherent logistical challenges of a transition that would affect 3,500 offshore employees.

OUR SOLUTION

Given the business-critical nature of the application, the short timeframe for the transition, and the large geographically-remote user base, Radiant recommended and executed a scenario-based eLearning program that allowed users to use real-world workflows in a controlled environment.

Radiant architected and implemented the technical solution necessary to directly deploy the media-rich courses to offshore platforms while still effectively tracking and reporting completion. Radiant programmers developed a custom middle-ware application facilitating the successful deployment despite the constraints of extremely low-bandwidth.

RESULTS

The project was developed and deployed in three months. The educational intervention resulted in an 80 percent completion rate within 6 weeks and allowed for a successful rollout of the new reporting software. Ultimately, this allowed a significant reduction in operational costs.


Learning Management System Vendor Assessment

CLIENT CHALLENGE

A global offshore operator was looking to find a solution to deliver competency, regulatory and technical training content to its workforce. The solution would have to track, store, and report comprehensive user data and would also need to integrate into other existing back-office systems.

Radiant lead an enterprise-wide requirements gathering project to identify and qualify the best learning management system option.

OUR SOLUTION

In addition to gathering business requirements, the Radiant team developed a full set of use cases. Once the LMS vendor field was narrowed down to 4, the Radiant team demonstrated those use cases in a sandbox environment. We utilized our proprietary scoring system to rate the vendors against the criteria outlined in the scoring system. The criteria included user and admin usability measures, interoperability, scalability, and total cost of ownership.

RESULTS

Radiant successfully assessed 8 LMS vendors, narrowed it down to 4 then made a recommendation based on client needs and requirements in less than 8 weeks. The assessment and selection process was so smooth the client asked Radiant to provide configuration, launch support, and ongoing management of the new system.