NIH CIO-SP3 SMALL BUSINESS OVERVIEW
CONTRACT OVERVIEW
Sponsored by the US Department of Health and Human Services (HHS), National Institutes of Health (NIH) Information Technology Acquisition and Assessment Center (NITAAC), the Chief Information Officer – Solutions and Partners 3 (CIO-SP3) Small Business (SB) contract is a ten (10) year Indefinite Delivery/Indefinite Quantity (IDIQ) Government-wide Acquisition Contract (GWAC) for small businesses. This contract is intended to provide information technology (IT) solutions and services as defined in FAR 2.101(b) and further clarified in the Clinger-Cohen Act of 1996. The IT support solutions and services under the contract include health and biomedical-related IT services to meet scientific, health, administrative, operational, managerial, and information management requirements. The contract also contains general IT services partly because medical systems are increasingly integrated within a broader IT architecture, requiring a systems approach to their implementation and a sound infrastructure for their operation.
Through this contract, the NITAAC will award multiple IDIQ contracts under which federal government agencies can award task orders to acquire IT services. These task orders will employ various pricing arrangements such as Firm-Fixed-Price (FFP), Cost-Plus-Fixed-Fee (CPFF), Cost-Plus- Award-Fee (CPAF), Cost-Plus-Incentive-Fee (CPIF), and Time-and-Materials (T&M), all of which are to be issued in accordance with the Federal Acquisition Regulation (FAR).
SMALL BUSINESS CATEGORY (RESTRICTED) TASK AREAS
- Task Area 1: IT Services for Biomedical Research, Health Sciences, and Healthcare
- Task Area 2: Chief Information Officer (CIO) Support
- Task Area 3: Outsourcing
- Task Area 4: IT Operations and Maintenance
- Task Area 5: Integration Services
- Task Area 6: Critical Infrastructure Protection and Information Assurance
- Task Area 7: Digital Government
- Task Area 8: Enterprise Resource Planning
- Task Area 9: Software Development
Radiant delivers meaningful and measurable technology solutions for digital transformation. We specialize in technology solutions, driven by proven methodologies, to help navigate the journey to the digital enterprise. Out team of experienced consultants are adept in:
Application Transformation –Quickly delivering software across the enterprise, from internal processes to customer engagements.
IT Transformation –Efficiently executing intelligent infrastructure strategies that enables the digital enterprise.
Workforce Transformation –Effectively supporting change, from processes, and skills, to culture and behavior.
CONTRACT DETAILS
- Contract Name:HHS NIH NITAAC Chief Information Officer – Solutions and Partners 3 (CIO-SP3) Small Business (SB)
- Contract Number:75N98120D00064
- Contract Track: Small Business and 8(a) Small Business
- Contract Period:05/11/2020 – 07/14/2022
- Task Order Types: FP, FFP, CPFF, CPAF, CPIF, T&M
- Contract Website: http://nitaac.nih.gov/nitaac/contracts/cio-sp3-small-business
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You cannot understand good design if you do not understand people. Design is for people.
I’ve never had a problem with a dumb client. There is no such thing as a bad client. Part of our job is to do good work and get the client to accept it.
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How we earn success
Radiant uses four guiding principles when it comes to supporting our customers on their journey toward digital transformation.
Radiant knows that maintaining a competitive edge it is not only about connecting with customers in new and innovative ways, but also about continuously keeping them engaged.
When we consider customer needs, Radiant considers all stakeholders — executives driving strategy, employees executing work, and customers engaging.
Radiant knows that digital transformation is a disruptive shift, and it requires using the right technology effectively to help ensure business continuity during transformation.
As most companies have embarked on the digital transformation journey, it’s imperative for them to keep pace with the technological curve, at the same time quickly and efficiently integrating new systems, processes, culture, and customer experiences into all areas of the enterprise.
Based on our four guiding principles, Radiant has distilled our solutions into three distinct areas – application transformation, IT transformation, and workforce transformation.
IT Transformation
IT organization are quickly becoming primary drivers of innovation. IT transformation is critical to keep pace in a highly-competitive digital world by creating and operating a high-performance engine that allows you to see a 360-degree view of your customer, and then it enables the customer experience delivery.
Modernize infrastructure
Radiant will work with you to create a precision infrastructure that is simple to deploy and manage, a secure, cloud-enabled foundation that automates processes, increases agility and reduces operational costs.
Creating a data driven enterprise
Maximize efficiency and customer experience by consolidating all customer data into a single omnichannel. With Artificial Intelligence (AI) and Machine Learning (ML), you will be able to anticipate customer needs and improve the quality of service.
Operational Support
Radiant will support every step of your IT transformation journey, from cloud-migration to upkeep of intelligent infrastructures.
Experienced IT transformation is critical, whether you are modernizing systems, adopting cloud platforms, or using data to better understand your customers. Radiant will help you deliver IT Transformation solutions to efficiently execute and maintain an intelligent infrastructure that enables the digital enterprise.
Workforce Transformation
A company’s ability to efficiently and effectively manage change while implementing digital transformation will increase the chances for success. Slow adoption by employees leads to reduced returns and can even result in failed initiatives. Employee ability and engagement is an integral part of the digital transformation process and is often overlooked.
Change management
Change can be arduous and disruptive; people’s ability to shift their day-to-day behaviors and mindsets will determine the results of any initiative that you implement. Radiant change management services will empower your workforce by giving them the knowledge and tools to change in a natural, seamless way.
Digital Communication
We will establish open communication with all stakeholders- easing the transition while shaping and delivering the information that helps sets the stage for cultural and behavioral shifts. Radiant plans and executes digital communication programs to inform and educate and thereby removing barriers.
Learning & Development
Through training and competency development Radiant will help your employees grow their skills, share their knowledge, and create a more collaborative environment. Providing avenues for skill development increases engagement and accelerates adoption.
Effective workforce transformation is essential, whether you are managing change, building organizational competency, or evangelizing the value of your digital transformation initiatives. Radiant will help you plan and develop Workforce Transformation solutions that will help you shape and deliver transformational change.
Application Development
Radiant delivers robust software systems in complex, demanding, and collaborative environments.
We develop, deploy, and manage custom applications for the web, desktops, mobile devices and tablets. We provide services to a broad range of Fortune 500 companies, federal government entities, and middle-market businesses.
HOW WE DO IT
We draw on our vast experience in established and emerging software development practices such as Agile and DevOps to speed delivery and rapidly respond to change. We reduce cost through continuous integration, continuous deployment, and constant iterative improvement.
Our emphasis on rigorous screening, ongoing skills training and methodical knowledge management ensures that we recruit and retain top talent.
Finally, we provide centers of excellence, encouraging our staff to stay current on the latest tools and technologies, and allowing us to help our customers evolve along with technology.
OUR APPLICATION DEVELOPMENT VALUE DRIVERS
Enterprise User Experience
Radiant employs iterative, data-driven approaches to design experiences that simplify complex functionality and achieve the highest ease-of-use. Our comprehensive Enterprise User Experience (EUX) services include user research, interaction design, interface implementation, empirical evaluation, and maintenance. We work in partnership with our clients to understand domain drivers, user requirements, business perspectives, and technical factors that impact user experience strategy and implementation. Integrating these insights, we deliver measurable increases in user productivity, satisfaction and technology acceptance.
Scalable Architecture
Effective architectural strategy aligns technical approaches with business priorities. Our solutions span multi-tiered architectures, web services, APIs, mobile solutions, legacy integration, middleware enabled solutions, web portals, cloud solution integration, and more. We focus on emerging standards and highly scalable frameworks to develop applications that will exceed your expectations.
Agile Development
We have extensive experience building enterprise applications using Agile development frameworks. The speed, transparency and flexibility afforded by agile maximizes value for our customers.
DevOps
Radiant helps clients adopt and institutionalize emerging practices such as DevOps to increase efficiency, reduce cost, and maximize speed of delivery. We can demonstrate how DevOps helps the business, development; test and operations teams collaborate to accelerate the application development life cycle.
Test Automation
We help clients improve speed of delivery and the robustness of application systems through test automation. We design and execute comprehensive quality assurance and test automation strategies. With an in-depth knowledge of the software development process and scalable test automation frameworks, our solutions can be seamlessly integrated into your development processes. Our test automation approaches support Test Driven Development (TDD) and Behavior Driven Development (BDD).
Maintenance and Operations
Radiant can provide support for all of your systems across the project lifecycle. Once systems are operational, we provide Tier 1 through Tier 3 support on your systems. This includes legacy systems integration; reverse engineering of undocumented systems, and incremental technology refresh to deploy maintenance enhancements with a planned release roadmap.
BENEFITS OF OUR APPROACH
Our modern approach to application development, combined with our mobile-first and cloud-first mindset, provides remarkable benefits to our customers. Our philosophy is centered on increasing productivity and reducing the cost of development with small, tightly knit teams that implement software iteratively at a rapid pace. Our approach allows our clients to be highly responsive to emerging customer needs and market demands.
- Increase productivity
- Continuous delivery
- Reduce defects
- Faster delivery
- Enhance stability
- Improve performance
Application Transformation
Digital transformation is about sustaining a competitive edge in an increasingly fast-paced and competitive business environment. Adept application transformation can increase the speed of innovation, allowing your organization to deliver new products and experiences more rapidly.
System modernization
Radiant works with enterprise customers to modernize systems, speeding innovation cycles, automating internal processes, and activating intelligence to engage with stakeholders. We use modern methodologies, such as Agile and DevSecOps, which reduce risk while delivering measurable value.
User experience
An engaging user experience unlocks genuine value in digital transformation. Radiant uses a data-driven, user-focused design decision-making methodology that aligns business and stakeholder priorities and enables experiences that are intuitive, usable, and delightful.
Customer engagement
Customers are no longer merely loyal to products or services but to the complete experience that a company delivers. Radiant delivers solutions that enable new ways to connect with customers and continuously enhance customer engagement.
Skilled application transformation is critical, whether you are modernizing legacy applications, adopting cloud platforms, or integrating existing applications and data. Radiant will help you execute Application Transformation solutions to speed up innovation cycles, reduce cost, and maintain a competitive edge.
Digital Health
In partnership with world-class researchers and clinicians, we create powerful, individualized learning experiences that empower individuals to realize positive change.
We bridge the gap between rigorous behavioral science, expressive media, and thoughtful user experience design.
WHAT WE DO
Through creativity and appropriate use of technology, Radiant is committed to solving difficult digital health challenges. We help providers, practitioners and researchers develop innovative, evidence-based programs that promote engagement, impact, and effectiveness. Radiant works in diverse environments, from large research hospitals to universities and Fortune 500 companies. We are agile, responsive and flexible; we can design an optimal mix of on-site staff, off-site project delivery, or global delivery to suit our customers’ needs.
Our emphasis on rigorous screening, ongoing skills training and methodical knowledge management ensures that we recruit and retain top talent.
Finally, we provide centers of excellence, encouraging our staff to stay current on the latest tools and technologies, and allowing us to help our customers evolve along with technology.
OUR EXPERTISE
User Discovery & Research
Radiant employs iterative, data-driven approaches to develop solutions that achieve the highest standards of functionality and ease-of-use. Our expertise includes: focus groups, collaborative design workshops, individual interviews, contextual inquiry research, usability testing, and more.
Intervention Strategy
Radiant has unique experience in translating theory-based behavioral intervention models into compelling interactive digital experiences. Our process involves identifying determinants of change, developing interactive media to operationalize change strategies, and embedding measures of change and process into the technology stack.
User Experience Design
Radiant provides comprehensive User Experience (UX) design services, including user research, interaction design, interface implementation, and empirical evaluation. We work in partnership with our clients to craft delightful user experiences that increase user adoption, engagement, and satisfaction, maximizing the possibility of realizing meaningful change.
Software Development
Radiant delivers robust software systems in complex, demanding, and collaborative environments. We design, develop, deploy and manage custom web and mobile applications, and our team has vast experience in modern software languages and practices.
Evaluation
Our user research services extend to evaluation for user acceptance and usability. In addition, Radiant has deep experience supporting rigorous research projects, including RCTs. We provide process support, data management, participant support services, and more.
Games for Health
We design immersive game-based experiences that increase engagement and promote learning, providing innovative platforms for delivering health interventions.
DIGITAL HEALTH SERVICES
Evidence-based Digital Health application development requires broad experience in diverse domains such as user experience design, persuasive design, computer science, theories of health behavior, and rigorous empirical research. Radiant is uniquely qualified in this domain; we have the right experience to deliver impactful and effective programs.
- Assessment
- Intervention Planning
- User Research
- Design
- Development
- Evaluation
- Ongoing Support
OUR SERVICES INCLUDE
- User Discovery & Research
- Intervention Strategy
- User Experience Design
- Software Development
- Evaluation
- Support & Maintenance