The Problem: Navy Federal Credit Union (NFCU) processes an immense volume of documents daily, scanning over 100,000 documents and handling thousands of emails, faxes, and secure messages. Historically, this was managed through highly manual and labor-intensive processes, leading to inefficiencies and a need for modernization.
Solutions Provided:
Radiant Digital partnered with NFCU to streamline and automate these processes using Kofax Smart RPA. The comprehensive solution included:
- Current State Assessment: Conducted a detailed analysis of the existing manual processes to identify areas for improvement.
- Documenting Existing Processes: Created thorough documentation of the current workflows to ensure clear understanding and accuracy.
- Roadmap for the Future State: Developed a strategic plan outlining steps towards achieving the desired future state of operations.
- RPA Tool Selection: Identified and selected the most appropriate RPA tools tailored to NFCU’s needs.
- RPA Training: Provided extensive training to NFCU staff on utilizing and maintaining RPA tools effectively.
- AI/ML Integration: Integrated Artificial Intelligence and Machine Learning to enhance data processing capabilities.
- Application Modernization: Upgraded and modernized existing applications to support new automated workflows.
- Innovation Lab Kofax Development Services: Offered specialized development services for enhancing the Kofax platform.
- Kofax Transformation Module (KTM) Configuration: Configured the KTM to handle OCR (Optical Character Recognition) tasks efficiently.
- OCR Configuration: Optimized image cleanup settings and Kofax recognition profiles to ensure high accuracy in document scanning and processing.
Technologies Used:
- Kofax Smart RPA
- Kofax Transformation Module (KTM)
- AI/ML Algorithms for enhanced data processing.
- OCR Technology for accurate document recognition and processing.
Outcomes:
The implementation of Kofax Smart RPA yielded significant improvements in NFCU’s document processing workflows, resulting in:
- Increased Efficiency: Automation reduced the need for manual intervention, accelerating document handling processes.
- Improved Accuracy: Enhanced OCR capabilities ensured higher accuracy in data extraction and processing.
- Scalability: The new system can easily scale to handle increasing volumes of documents as NFCU continues to grow.
- Cost Savings: Reduced manual workload translated into lower operational costs and better resource utilization.
- Enhanced Security: Automation minimized human errors, leading to improved data security and compliance.
Radiant Digital’s innovative approach to application modernization demonstrates the powerful impact of RPA and AI in transforming legacy systems and optimizing operational efficiency.
