Radiant accelerated Verizon’s Enterprise Transformation with an evidence-based User Experience (UX) project that simplified the user experience for over 10,000 workers in the Network Systems Engineering group. This project, Network Single Pane of glass (nSPOG), garnered our Verizon customer a prestigious Digital Edge 50 award, honoring 50 organizations for executing digital transformation initiatives with significant, measurable business impact.
How did we do it? We focused on our guiding principles for next-generation user experience:
ADAPTIVE: Bend the technology to the user; rather than vice versa
CONTEXTUAL: Account for the user beyond the interface
INTUITIVE: Focus on the task, not the process
EFFICIENT: Reduce the user’s cognitive load
ANTICIPATORY: Understand the user’s needs before they emerge
The results of the project were compelling. With a completely unified and thoroughly transformed user experience, nSPOG has provided measurable improvements for the users: increased satisfaction, efficiency, and reduced errors, clicks, screens, and chair swivels.
Radiant will help your organization achieve a next-generation user experience. Contact us today.
About the award
Managed by IDG’s CIO and the CIO Executive Council, The Digital Edge award honors 50 organizations for executing digital transformation initiatives with significant, measurable business impact. Winners were selected by a panel of executive peers who evaluate projects on complexity, scale, outcomes, and innovation.
