The cost for 3D modeling to support XR continues its downward trend

Radiant has implemented a production process to dramatically decrease the cost of creating 3D models while increasing the speed at which they are delivered.

With the convergence of emerging technologies, the ubiquity of hardware devices, and the significant cost reduction to develop, deploy, and manage extended reality (XR) solutions, Radiant has created a very efficient product lifecycle framework for XR …starting with the fundamentals…the models.

Traditionally, content development for XR solutions was costly. Companies ‘dabbled’ with AR/VR often because the technology was at the pinnacle of the ‘hyperloop,’ and businesses felt like they had to implement something or be left behind. This is no longer the case.

‘Exploded’ views for use in
maintenance training

Content is the most important aspect of any XR program in the enterprise. Whether used for maintenance, operations, commerce, simulation, training, or other, the content often begins with the 3D model. That’s why our Center for Excellence (COE) focused on creating a framework for the efficient development of XR solutions starting with 3D modeling. Our process helps reduce costs and increase the speed of delivery.

Immediate benefits

XR can create significant business value across many industries. The key is to determine the true value for implementing these new technologies at the enterprise level. Historically, virtual reality was merely ‘shiny keys’ (distraction) except for the entertainment and gaming industries. Now, many industries, from oil and gas to utilities, manufacturing, and telecom, are beginning to appreciate the true value that augmented reality offers.

Radiant helps clients clearly understand the true value drivers for augmented and virtual reality and helps build a business case for their development and ongoing management. We assess and recommend XR hardware and software based on your current technology stack and other business requirements. Together, we can design a roadmap for how these emerging technologies fit into existing environments and calculate the total cost of ownership. We help prioritize based on the biggest business value, then develop project plans, and begin executing.

Contact us today to start a discussion.


Radiant helps Verizon win prestigious Digital Edge award


Radiant accelerated Verizon’s Enterprise Transformation with an evidence-based User Experience (UX) project that simplified the user experience for over 10,000 workers in the Network Systems Engineering group. This project, Network Single Pane of glass (nSPOG), garnered our Verizon customer a prestigious Digital Edge 50 award, honoring 50 organizations for executing digital transformation initiatives with significant, measurable business impact.

How did we do it? We focused on our guiding principles for next-generation user experience:

ADAPTIVE: Bend the technology to the user; rather than vice versa
CONTEXTUAL: Account for the user beyond the interface
INTUITIVE: Focus on the task, not the process
EFFICIENT: Reduce the user’s cognitive load
ANTICIPATORY: Understand the user’s needs before they emerge

The results of the project were compelling. With a completely unified and thoroughly transformed user experience, nSPOG has provided measurable improvements for the users: increased satisfaction, efficiency, and reduced errors, clicks, screens, and chair swivels.

Radiant will help your organization achieve a next-generation user experience. Contact us today.

About the award

Managed by IDG’s CIO and the CIO Executive Council, The Digital Edge award honors 50 organizations for executing digital transformation initiatives with significant, measurable business impact. Winners were selected by a panel of executive peers who evaluate projects on complexity, scale, outcomes, and innovation.


Combining Knowledge Management with Employee Engagement

Your most valuable asset is your intellectual capital, i.e., the knowledge of your employees. Unfortunately, when people move on, their knowledge goes with them. There are two different, but not mutually exclusive, strategic approaches for managing tacit and explicit knowledge.

Burchiello noted for his
paradoxical style and founder of
a school of writing.

Externalization of tacit knowledge has focused on both human-centric and ICT-centric knowledge management theory for over fifteen years. The whole conception of tacit knowledge in the knowledge management literature has been criticized for being based on an incorrect interpretation of Polanyi’s original theory (‘Paradox and the Shape of Employment Growth’) of knowledge. At the same time, it has been reported that many knowledge management projects related to the externalization of tacit knowledge do not meet their objectives. These findings suggest that there is something wrong with the dominant epistemology of knowledge management theory.

Much of the focus on knowledge management, especially concerning some of the works, has been implementing knowledge management systems and strategies, making implicit knowledge explicit and possible to store. That perspective takes a static view of knowledge, treating it as an object and possible to separate from practice. Much of the early literature also takes a normative perspective, focusing on becoming successful when implementing knowledge management strategy. However, the early literature has been questioned by several researchers who have offered critical reviews and questioned whether or not it is at all possible to manage knowledge while treating it as an object. (1) They argue that knowledge should rather be understood from a constructivist approach that treats knowledge as a social process.

Engagement

Circus Maximus, Rome. Events
and social center.

Providing a platform from which knowledge can easily be shared and captured that extends employee’s network of trusted colleagues and allows them to recognize and be recognized should be the goal of any modern knowledge management effort. Employees want to engage with their colleagues and be recognized for their work. Addressing employee engagement issues within your knowledge management framework will lead to better disseminating organizational knowledge and more highly engaged employees.

  • Personalization – Knowledge management systems designed to help people locate and communicate with each other focuses on spreading experience and engaging employees.
  • Codification – Knowledge management systems designed to convert tacit knowledge into explicit knowledge focus on applications that facilitate the storage, transfer, and application of knowledge.
  • Colleagues – The #1  thing employees cite that they like about their jobs is their relationships with colleagues.
  • Trust – The #1 predictor of knowledge sharing is trust between employees.
  • Recognition – Less than 1/3 of employees feel strongly that they are valued for their work.

Benefits of a knowledge management platform with engagement

  • Efficiency – Through the reduction of errors and unnecessary revision
  • Quality – Through the sharing of best practice and new technology knowledge
  • Consistency – By empowering new developers and teams with reliable information
  • Adaptability – As knowledge is captured, capitalized, and not lost to attrition
  • Retention – Through enhancing employee morale
Archimedes revolutionary screw
pump.

Inspiring ideas

When implementing knowledge management with engagement, you have a wide variety of possible elements to choose from that will provide you different benefits.

Engagement elements – Peer recognition helps empower employees and align culture. Recognize your employees and allow them to recognize each other. Clear objectives help break down communication barriers and promote accountability by using specific, measurable, relevant, and time-bound objectives. Gamification taps into the human competitive nature; personal or team goals address employees’ need for recognition and feedback.

Insight – Information extracted from the system that allows more nimble HR decisions. Surveys allow you to effectively gauge the pulse of your organization by finding out what your employees are really thinking. Analytics helps you better understand your culture and how your employees interact.

Knowledge – Elements that facilitate knowledge retrieval and application. Provide a collaboration space that integrates with actual workflows and captures the knowledge that is produced there. A Messaging feature provides a useful searchable chat and allows you to mine a wealth of data. Provide a platform for communities to form naturally and capture their knowledge. Assign designated experts or let the community select them. Build trust networks and break down silos. Let users vote up the right answers and best contributors. Designate the official best answer and capture the knowledge.

“Knowledge Management should not be seen simply as a set of discrete tasks (storage, transfer, and creation), but as a set of continuous practices (decision making, acting, and negotiating) that support the circulation of knowledge.” — Diedrich& Guzman.

Knowledge management maturity

Where you are, and where you want to be? Radiant will assess where you are and help you map the path to innovation. Reaching the goal of dynamic knowledge supporting continuous improvement requires sponsorship, buy-in, and a well-crafted strategy.

APQC’s levels of knowledge management maturity

APQC Knowledge Management Progression

 

Plan the flow of knowledge

Agora at Athens. Commercial, assembly, and residents gathering place.

It is a mistake to implement a knowledge management approach such as communities of practice or an expertise location system without first understanding the flow you are trying to enable. The first step in any knowledge management initiative is understanding how you want knowledge to move through the organization. Once you determine how and what knowledge needs to flow (and from and to whom), you can enable the process with knowledge management tools and approaches such as communities and networks, best practice transfer or lessons learned programs, wikis, enterprise social media, and so on.

Focus on breaking down barriers

A system must be used to be effective. A flexible, easy-to-use system that integrates naturally with existing workflows is needed. Focus on breaking down barriers impeding knowledge flow and not attempting to change an existing culture immediately. Blending the correct mix of elements is critical. The first step of any new knowledge management effort should be a knowledge audit to assess the current landscape and identify barriers.

For a knowledge management project to succeed and the Knowledge Management System (KMS) to become a stable, taken for granted part of the daily work activities in an organization, human and non-human others’ actions, apart from the project group members, are needed. It is indeterminable from the beginning and throughout the process what these actions will be. (2) From implementation to appropriation: understanding knowledge management system development and introduction as a process of translation. (3)

Knowledge management is about enabling what most people want to do naturally—share what they know and learn from others. The barriers to sharing are often structural: there is not enough time, the process is cumbersome, people don’t know the source or recipients and are not sure they can trust the information, or they resist codification because they know instinctively that tacit knowledge is richer than explicit knowledge. (4)

Example elements of a knowledge management implementation

Selecting the right blend of elements is a critical part of a successful implementation.

Crafting and implementing a strategy

For a knowledge management system to work, selecting technological solutions cannot be devoid of people and processes.

  1. Audit – Assess barriers, analyze user needs, define business goals.
  2. Plan – Confirm a vision, define the scope and elements of the effort, create a roadmap.
  3. Communicate – Solicit input from the user base and begin the change management process.
  4. Execute – Configure and integrate technology elements, adjust on user feedback.
  5. Adopt – Communicate, train, workshop, staged rollout, etc.
  6. Manage and Evaluate – Manage, evaluate, and iterate based on user response.

Selecting technology

Once you understand the barriers to information flow and your users’ needs, you can begin identifying technology to surmount those barriers. Commercial off-the-shelf (COTS) or custom applications may be selected, or a combination of the two may provide the best solution.

COTS systems that offer required functionality and can be deployed with or without customization.

  • Quicker deployment
  • Strong customer support
  • Access to the user community
  • A standard and stable environment
  • Interfaces vetted for usability.
  • Existing training materials
  • API integration and support for 3rd party applications
  • Flexible pricing models
  • Facilitates handoff to customer organization for ongoing support and iteration

Custom applications are purpose-built applications that integrate best of breed components.

  • Tailored to your specific needs and culture
  • Scalable
  • Facilitates program integration
  • Improved security – precise ‘admin’ rights to user groups
  • Open-source use to achieve cost savings.
  • Adaptable to meet the needs of the evolving enterprise

Radiant is technology agnostic and will work with you to select the best blend of applications to match your needs. Let’s start a conversation about the best choice for your organization.

(1) (e.g., Styhre, 2003; Alvesson, 2004; Tsoukas, 2008) (2) Diedrich, A., & Guzman, G. (2015) (3) Journal of Knowledge Management, 19(6), 1273-1294 (4) APQC 2015 KM White paper


Learning and Development Program Support

Support the Global Learning Department of an oil and gas super major

An Oil and Gas 'Super Major' engaged Radiant to provide ongoing support for analysis, instructional design, and development for global learning initiatives.

To increase efficiency in a challenging market for oil and gas companies, “a large integrated oil company required a vendor that provided a broad range services with the ability to rapidly assess the needs of stakeholders and subject matter experts (SMEs) and deliver effective educational programs.

The Global Training Department is responsible for all the technical training that its employees receive at all its business units around the globe. Its purview of responsibility covers such diverse areas and employee health and safety to facilities maintenance to complex geosciences.

The oil and gas company sought assistance from Radiant Learning & Development to close the gaps in its ability to respond to global training needs that were created by a reduction in its staff. Radiant selected key personnel to work as part of instructional systems design team. This team continues to partner with ETL to create all manner of educational interventions.

OUR SOLUTION

Radiant provides a large integrated oil company with the ability to scale quickly to meet current needs while maintaining the continuity of experience necessary to efficiently build learning solutions around highly technical subject matter.

Depending on the number of distinct interventions that are part of a given program, Radiant employs either the traditional ADDIE model or a hybrid of the SAM (successive approximation model) and layers of necessity models.

Typical engagements require services across the full project lifecycle, from analysis to delivery. Projects usually require Radiant to field multi-disciplined teams consisting of project managers, instructional designers, multimedia designers, and video production specialists. Radiant also embeds personnel directly into project teams when analysis indicates that doing so will represent a more efficient use of client resources.

…with Radiant’s assistance the oil company is moving towards offering learners more pull educational options

RESULTS

Radiant is working with the client to focus on distance learning to reduce the amount of travel required by its employees. Radiant’s instructional designers design fit-for-purpose solutions that focus on getting the solution into the hands of employees and then iterating based both on learner feedback and objective evaluation. While traditional in-person ILT remains a large component of their offerings, with Radiant’s assistance the company is moving towards offering learners more pull educational options, as opposed to the traditional push model. Virtual ILT, just-in-time learning options, and video-mediated self-education have all been a recent focus of these initiatives.

Working with Radiant has:

  • Dramatically lowered training-related travel expenses
  • Provided greater and more frequent reach; more learners are being served globally
  • Achieved greater learner satisfaction reported from greater access and the ability to self-pace
  • More efficiently deliver learning solutions allowing for a greater number of completed initiatives on a yearly basis
  • Greater versatility, having a scalable team experienced with oil and gas subject matter has resulted in lower costs for the client and has led to Radiant becoming the primary vendor for all of their technical training needs

SOME KEY TECHNOLOGIES USED

  • PHP
  • HTML5
  • CSS3
  • JQuery
  • JavaScript
  • Bootstrap
  • Less
  • Adobe Creative Cloud
  • Articulate Storyline
  • Adobe Captive
  • SCORM
  • xAPI
  • WebEx Training Center

Radiant helped unlock tremendous business value by making our client's workforce more productive and efficient.

Radiant accelerated Verizon’s Enterprise Transformation with an evidence-based User Experience (UX) project that simplified the user experience for over 10,000 workers in the Network Systems Engineering group.

This project, Network Single Pane of glass (nSPOG), garnered our Verizon customer a prestigious Digital Edge 50 award, which honors 50 organizations for executing digital transformation initiatives with significant, measurable business impact.

Radiant worked with our client to prioritize user experience, identify user interface and workflow inefficiencies that, if addressed, would increase productivity and yield significant cost savings.

Verizon’s Network Systems Engineering ecosystem consisted of +20 applications used by over 10,000 employees to provision services around the globe.

Daily tasks were arduous and cumbersome. End users juggled work between disparate applications, each having a unique user interface (UI) and user experience (UX.) Workflows cut across multiple applications, requiring users to ‘swivel chair’ between interfaces constantly. The cognitive load was overwhelming. Carrying out even simple tasks was inefficient for users.

Observations

  • Dissonance between what users claim they need, and what business feels they truly need (e.g., users will say they need “all the fields”)
  • Extensive usability barriers around locating relevant units of information
  • Spatial inefficiencies throughout UI
  • Often little distinction between passive information display components and available interactive controls

Preliminary Conclusions

  • Needed: Extremely economical interface layout that maximizes usable screen real estate
  • Needed: Novel approach to field retrieval and search
  • Needed: Standardization of field display and formatting
  • Needed: Standardization of selection/autocomplete behaviors where common taxonomies of information are in use (e.g., cable inventory numbers in Maria’s demo)
  • Needed: Mechanisms to clearly surface task controls, distinguished from info display

OUR SOLUTION

Radiant implemented an evidence-based program focused on our guiding principles for next generation user experience.

Our approach was focused on increasing system consistency, predictability and learnability. Our solution guided users through tasks with the minimum number of steps, streamlining work, and automating unnecessary manual processes. Through iterative, user-focused design, we developed a single unified interface that is:

ADAPTIVE:Bend the technology to the user; rather than vice versaCONTEXTUAL: Account for the user beyond the interfaceINTUITIVE:Focus on the task not the processEFFICIENT:Reduce the user’s cognitive loadANTICIPATORY: Understand the user’s needs before they emerge

In partnership with our customer, we developed a number of innovative features that improved UX, such as:

  • Guided navigation to lead users through workflows without overwhelming them with information
  • Predictive analytics to surface status and risk information that supports decision-making
  • Intelligent search to return relevant information more quickly and efficiently
  • Location sensing mobile features that link workers with relevant data based on their position in time and space
  • Interactive AI chat to retrieve information and feedback in a conversational way
  • Process automation to eliminate repetitive, error prone manual work
  • Communication tools to improve cross-team collaboration

These features are enabled by integrating with leading edge technologies like SOLR, RPA Automation Anywhere, IBM Clickstream Analytics, and Machine Learning. These are supported by web-standard technologies such as HTML5, CSS2 and AngularJS.

RESULTS

The results of the project are compelling. With a completely unified and thoroughly transformed user experience, nSPOG has provided measurable improvements for the users: increased satisfaction, efficiency and reduced errors, clicks, screens and chair swivels.

With a completely unified and thoroughly transformed user experience, the “Network Single Pane of Glass” has provided measurable results for our customer’s business and users.

Clickstream analytics and usability studies have identified:

Up to 60% reduction in the time to perform a typical task80% reduction in chair-swivels50% reduction in clicks to complete a task50% reduction in screens visited to complete a task

How Radiant can help your organization achieve next generation user experience? Contact us today.