A large telecom client has a huge challenge managing data and provisioning services with a high level of quality and reliability. As a result, their IT needs a variety of applications and systems to manage the company's customers as well as its rapidly changing needs for rapid and reliable provisioning.
Along with a variety of peers, Radiant was tasked with creating complex data system, and business support systems.
Using Agile/RUP Methodologies, and ITL and ISO 9001 processes, Radiant has created numerous software systems and operations systems that successfully address the large telecom client IT's needs. Radiant maintains data communications and business support systems that include; voice portals, call management applications, Computer Telephony Integration (CTI), and Contact Intelligence Services (CIS). These systems have a variety of unique features that are incredibly useful for their IT.
Radiant was able to provide effective and impactful software development support, followed by successful deployment of systems with on-going operational support for their IT.