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CLIENT CHALLENGE

To increase efficiency in a challenging market for oil and gas companies, Chevron Enterprise Technical Learning (ETL) chose to reduce the number of vendors it was using to support its initiatives. It required a vendor that provided a broad range services with the ability to rapidly assess the needs of stakeholders and subject matter experts (SMEs) and deliver effective educational programs at competitive prices.

Chevron ETL is responsible for all the technical training that Chevron employees receive at all its business units around the globe. Its purview of responsibility covers such diverse areas and employee health and safety to facilities maintenance to complex geosciences.

ETL sought assistance from Radiant Digital Systems to close the gaps in its ability to respond to global training needs that were created by a reduction in its staff. Radiant selected key personnel to work as part of instructional systems design team dedicated to Chevron ETL. This team continues to partner with ETL to create all manner of educational interventions.

OUR SOLUTION

By creating dedicated account team composed of full-time Radiant employees and trusted contractors, Radiant is able provide Chevron ETL with the ability to scale quickly to meet current needs while maintaining the continuity of experience necessary to efficiently build learning solutions around highly technical subject matter. Depending on the number of distinct interventions that are part of a given program, Radiant employs either the traditional ADDIE model or a hybrid of the SAM (successive approximation model) and layers of necessity models.

Since 2016 Radiant has managed scores of projects for ETL. Typically, these engagements require services across the full project lifecycle, from analysis to delivery. Projects usually require Radiant to field multi-disciplined teams consisting of project managers, instructional designers, multimedia designers, and video production specialists. Radiant also embeds personnel directly into Chevron project teams when analysis indicates that doing so will represent a more efficient use of client resources.

Radiant is working with ETL to focus on distance learning to reduce the amount of travel required by its employees. Radiant’s instructional designers design fit-for-purpose solutions that focus on getting the solution into the hands of employees and then iterating based both learner feedback and objective evaluation. While traditional in-person ILT remains a large component of ETL offerings, with Radiant’s assistance they are moving towards offering learners more pull educational options, as opposed to the traditional push model. Virtual ILT, just-in-time learning options, and video-mediated self-education have all been a recent focus of these initiatives.

RESULTS

  • Lower training-related travel expenses
  • Greater and more frequent reach; more learners are being served globally
  • Greater learner satisfaction reported from greater access and the ability to self-pace
  • More efficient delivery allowing for a greater of completed initiatives on a yearly basis
  • Greater versatility, having a scalable team experienced with Chevron subject matter has resulted in lower costs for ETL and has led to Radiant becoming the primary vendor for all of Chevron’s technical training needs

Tools and Technologies Used:

  • PHP
  • HTML5
  • CSS3
  • JQuery
  • JavaScript
  • Bootstrap
  • Less
  • Adobe Creative Cloud
  • Articulate Storyline
  • Adobe Captive
  • SCORM
  • xAPI
  • WebEx Training Center
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